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Phone and Virtual Care

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VirtualCare

VirtualCare is NOT for EMERGENCIES or URGENT medical issues.

If this is an emergency, please call 911 or visit your nearest emergency department.

Temporarily we are expanding VirtualCare to everyone with a valid Ontario Health Card.

For more information about Coronavirus, visit Canada.ca/coronavirus

VirtualCare allows the patient to use a secure portal to contact the physician/office for appointments where we can discuss your concern via chat, phone or video.

Some health concerns that you might see your doctor for virtually may include:

  • Cold and flu

  • Seasonal allergies

  • Cough, sore throat

  • SOME medication renewals

  • Follow up on medications; new therapies

  • Follow-up on blood work or other test results

  • Follow up on referrals/results of investigations

  • Management of chronic issues such as Diabetes, Hypertension etc.

  • Some skin conditions (such as; cellulitis, acne, eczema, shingles)

  • Follow-up for some medical conditions (such as; Parkinson's disease, erectile dysfunction, thyroid disease, osteopenia, infertility, fibromyalgia and prediabetes etc.)

VirtualCare does not replace in-person appointments when necessary; only available during office hours on certain days, and subject to availability.

You may be asked to come into the office for an in-person appointment if deemed necessary, or if you send a virtual visit request that is not suitable to virtual care. 

You may be asked a few questions related to your health concern to better understand your appointment request. 

Requests may take a few days to be addressed.

To sign up for VirtualCare,
please click here.
During sign up, you will need a provider name, which would be Dr. Vandana Kumari. Each family member would need their own email address to sign up.
Existing Patients, click here to login.
Reset password, click here.

VirtualCare Technical Support: 1-800-559-3041

 

Answers to Frequently Asked Questions, click here.

For step by step instructions, click the PDF button below.

 
 

Phone (519) 725-1111

Fax (519) 742-4308

318 Spruce St #105, Waterloo, ON N2L 0E9, Canada