VirtualCare is NOT for EMERGENCIES or URGENT medical issues.
Temporarily we are expanding VirtualCare to everyone with a valid Ontario Health Card.
VirtualCare allows the patient to use a secure portal to contact the physician/office for appointments where we can discuss your concern via chat, phone or video.
Some health concerns that you might see your doctor for virtually may include:
Cold and flu
Cough, sore throat
SOME medication renewals
Follow up on medications; new therapies
Follow-up on blood work or other test results
Follow up on referrals/results of investigations
Management of chronic issues such as Diabetes, Hypertension etc.
Some skin conditions (such as; cellulitis, acne, eczema, shingles)
Follow-up for some medical conditions (such as; Parkinson's disease, erectile dysfunction, thyroid disease, osteopenia, infertility, fibromyalgia and prediabetes etc.)
VirtualCare does not replace in-person appointments when necessary; only available during office hours on certain days, and subject to availability.
You may be asked to come into the office for an in-person appointment if deemed necessary, or if you send a virtual visit request that is not suitable to virtual care.
You may be asked a few questions related to your health concern to better understand your appointment request.
Requests may take a few days to be addressed.
During sign up, you will need a provider name, which would be Dr. Vandana Kumari. Each family member would need their own email address to sign up.
VirtualCare Technical Support: 1-800-559-3041
For step by step instructions, click the PDF button below.